This Privacy Policy explains how our online store in Tunisia collects, uses, and protects your personal data when you browse our website and place orders. By using our store you agree to the practices described below. Please review this page and adapt it to your business before going live.

Information we collect

Identity and contact details: first and last name, phone number, email address.
Delivery details: address, city, region, and postal code used to ship your order.
Order information: products ordered, amounts in Tunisian Dinar (TND), and your chosen payment method (such as cash on delivery).
Technical data: basic device and usage information collected to keep the site secure and working.

How we use your information

To process, prepare, and deliver your orders across Tunisia.
To contact you by phone or SMS to confirm orders and arrange cash-on-delivery handover.
To provide customer support and handle returns or exchanges.
To improve our products, service, and website.

Sharing with delivery partners

We share only the data needed to deliver your order (such as your name, address, and phone number) with the courier or delivery company handling your shipment, and we do not sell your personal data to third parties.

Cookies

We use essential cookies to run the cart and checkout, and may use analytics cookies to understand how the store is used. You can control cookies through your browser settings.

Data retention

We keep your personal data only for as long as needed to fulfil your orders and meet our legal and accounting obligations, after which it is deleted or anonymised.

Your rights

In accordance with Tunisian Organic Law No. 2004-63 on the protection of personal data and the National Authority for the Protection of Personal Data (INPDP), you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us using the details on our store.

Security

We apply reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Contact

For any question about this Privacy Policy or your personal data, please contact us through the channels listed on our website.

Care & maintenance

Sanix

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